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COVID-19 FAQ

 

What's Open…

A: As per the current city mandate, our fitness center is temporarily closed.
A: Following the federal guidelines and for the safety of our guests and team members, we ask that you wear a mask in all public spaces.
A: Yes, we are offering valet parking and can provide options to self parking for guests that wish to do so.
A: Yes, across the street from the beach, right on Ocean Drive, guests can enjoy complimentary daily rental of two beach chairs on Lummus Beach. Guests may also purchase concessions at the beach and charge to the room for a full resort experience.
A: Yes, across the street from the beach, right on Ocean Drive, guests can enjoy complimentary daily rental of two beach chairs on Lummus Beach. Guests may also purchase concessions at the beach and charge to the room for a full resort experience.
A: Yes, across the street from the beach, right on Ocean Drive, guests can enjoy complimentary daily rental of two beach chairs on Lummus Beach. Guests may also purchase concessions at the beach and charge to the room for a full resort experience.
A: We have a number of items that will be available to you upon request. Give the front desk a call and we’ll happily deliver them to your guestroom
● Extra towels
● Replacement bed linens
● Robes
● Umbrellas
A:
  • Our concierge is happy to share updated information on what’s open in the area and for South Beach recommendations.
  • For additional information and to review the most up-to-date COVID-19 travel guidelines for Miami please visit https://www.miamiandbeaches.com/travelguidelines.
A:
  • For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.
  • For guests making new reservations on or after July 6 for arrival dates through September 30, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.*Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.
  • For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply. Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
A: Exciting news: Our South Beach Hotel is now open!
A: No, please be advised that Il Bolognese has temporarily suspended services. For dining recommendations, please speak to one of our guest service agents.
This site is independently owned and operated by Winter Haven Hotel.