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COVID-19 FAQ

 

What's Open…

A: As per government mandate, Miami-Dade County beaches will be closed starting Friday, July 3, and ending Tuesday, July 7.
A: As per government mandate, Miami-Dade County beaches will be closed starting Friday, July 3, and ending Tuesday, July 7.
A: As per the current city mandate, our fitness center is temporarily closed.
A: Following the federal guidelines and for the safety of our guests and team members, we ask that you wear a mask in all public spaces.
A: Yes, we are offering valet parking and can provide options to self parking for guests that wish to do so.
A: Yes, across the street from the beach, right on Ocean Drive, guests can enjoy complimentary daily rental of two beach chairs on Lummus Beach. Guests may also purchase concessions at the beach and charge to the room for a full resort experience.
A: Yes, across the street from the beach, right on Ocean Drive, guests can enjoy complimentary daily rental of two beach chairs on Lummus Beach. Guests may also purchase concessions at the beach and charge to the room for a full resort experience.
A: Yes, across the street from the beach, right on Ocean Drive, guests can enjoy complimentary daily rental of two beach chairs on Lummus Beach. Guests may also purchase concessions at the beach and charge to the room for a full resort experience.
A: We have a number of items that will be available to you upon request. Give the front desk a call and we’ll happily deliver them to your guestroom
● Extra towels
● Replacement bed linens
● Robes
● Umbrellas
A:
  • Our concierge is happy to share updated information on what’s open in the area and for South Beach recommendations.
  • For additional information and to review the most up-to-date COVID-19 travel guidelines for Miami please visit https://www.miamiandbeaches.com/travelguidelines.
A:
  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.*
*Please note that changes to the reservation will be subject to availability and any rate differences.
A: Exciting news: Our South Beach Hotel is now open!
A: Yes, our onsite restaurant is open from 8 a.m. - 8pm daily, serving classic continental and American-style breakfast. Lunch and dinner starts from 11:30am on, serving hearty Italian classics such as Beef Carpaccio, Spaghetti Carbonara, and Lamb Osso Bucco.
This site is independently owned and operated by Winter Haven Hotel.